We promise to:

1. Meet your advertising needs in a spirit of cooperation and professional commitment that reflects the highest standards of a marketing partnership, that will help you build sales through your newspaper advertising.
2. Respond to all advertiser inquiries on the same working day (late afternoon calls will be returned no later than the next morning), and to resolve issues promptly or we encourage you to call our Operations Manager Alan Musial at 847-427-4670.
3. Provide you with sales professionals who are committed to forming a business partnership with you; to meeting your needs for creativity and marketing expertise in dealing with all your advertising; and to be your advocate in matters pertaining to your use of our newspaper media products.
4. Honor any written, advertising-rate quote for the life of the campaign quoted.
5. Deliver accurate, readable advertising invoices. Should your bill be incorrect, we will offer a credit to your bill for the inaccurate entry and provide a corrected bill within 14 days.
6. Run your ads as ordered and when ordered. If prior to a run date we fail to communicate any scheduling/placement problems with a previously scheduled ad, and the insertion is not run as ordered due to the newspaper’s error, we will run the ad without charge in the next available issue.
7. Provide timely and complete proof of performance. Your bill will not be due until after we provide proof the ad ran as ordered.
8. Apply all billing adjustments and credit memos within 30 days of being agreed upon, earned, or incurred.
9. Notify you in a timely fashion of any and all rate changes. Contract advertisers will be given at least 30 days notice.
10. Provide clear and consistent credit terms within ten days or less from receipt of credit applications.
11. Publish complete, timely and accurate circulation and readership information.